A call center is an office where a company's inbound calls are received or outbound calls are made. Callcenters are increasingly popular in today's society, where many companies have centralized customer service and support functions. Callcenters employ many staff in customer service, sales, and support functions.

Every company likes to provide customer support to their customers. Be it to provide information about their product, problems the customer may be having after purchasing the product, promotion of a newly or yet to be launched product, customer feedback; you will find a call center, or a help line, for most of the established and reputed companies.

The high cost of employing people from countries like US, UK, Canada, Australia is the major reason why companies prefer setting up their call centers in countries like India, China, Philippines etc. Apart from the savings in costs, availability of highly educated people is also a reason why the call center jobs are moving here. There are many big players who undertake the job of providing and maintaining the call centers. Additionally, you can also find many small firms engaged in providing call centers.

Some companies even provide an option to work from home. If you are educated and have the right accent, you are a good candidate to work from home. You will have to invest in the basic infrastructure like a PC, internet connection etc, but you can easily earn a decent income right from your home. The companies willingly let such people work as they can save the cost of expenditure like hardware and office setup.